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University
of Phoenix Stadium
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2007 A-to-Z Guide (PDF version)
Code of Conduct | Prohibited Items | Disabled Guest Information
Address
The street address for University of Phoenix Stadium is: 1 Cardinals
Drive, Glendale, AZ 85305.
Aisle Policy – “Wait for the Whistle”
So that your fellow Cardinals fans do not miss any of the action
on the field, University of Phoenix Stadium staff will ask fans
on the main concourse to wait at the top of the aisle until the
end of a play to return to their seats. This “Wait for
the Whistle” policy will be enforced throughout the game
and your cooperation is appreciated.
Alcohol Policy
Staff members at University of Phoenix Stadium strongly encourage
all fans to exercise responsible consumption of alcoholic beverages.
Fans should be aware of the following policies during Arizona
Cardinals games:
Any fan that shows signs of impairment and/or intoxication will
not be allowed to enter or will be removed from University of
Phoenix Stadium and subject to arrest.
No alcoholic beverages can be brought inside the stadium. Any
attempt to bring alcohol inside the stadium or possession of
an alcoholic beverage not purchased from the University of Phoenix
Stadium concessionaire may result in ejection.
State of Arizona law prohibits the sale of alcoholic beverages
to persons under the age of 21 years of age. All fans should
be prepared to show proper identification if requested by the
concessionaire staff member.
Concessionaire staff members reserve the right to deny service
to fans that show signs of impairment and/or intoxication.
Fans providing alcoholic beverages to persons less than 21 years
of age will be ejected from University of Phoenix Stadium and
subject to arrest.
Fans possessing alcohol that do not have proper identification
when requested by a concessionaire or security staff member may
be ejected.
A maximum of two alcoholic beverages or 32 ounces of beer will
be sold per person per transaction.
Alcohol sales in the general seating areas of University of Phoenix
Stadium will stop at the conclusion of the third quarter.
Alcoholic beverages are prohibited in the Family Sections (Alcohol-Free
seating areas at Sections 114, 424 & 432).
Stadium management reserves the right to change these policies
and procedures at any time and without prior notice to fans.
Animals
Guide, signal and service animals are allowed inside University
of Phoenix Stadium with fans that need their assistance. No pets
or other animals are permitted.
Automated Teller Machines
ATM’s are located on the main concourse at sections 104 & 123,
club concourse at sections 216 & 233 and the terrace concourse
at sections 416 & 448, along with additional portable ATM’s
throughout the stadium.
Automobile Assistance
If you encounter car troubles at the end of a football game,
please raise the hood on your vehicle or call 623/433-7156. Our
parking staff will dispatch a service vehicle to help resolve
the situation, or contact a local repair service to assist.
Baby Changing Stations
All men’s, women’s and family restrooms at University
of Phoenix Stadium are equipped with a baby changing station.
Bag Search
In accordance with NFL Best Practices and Cardinals security
guidelines, small bags and purses measuring 12” x 12” x
12” or smaller will be permitted after a thorough inspection
by stadium security staff. Fans that need to bring a diaper bag,
when accompanied by a baby or infant will be subject to the same
search procedures. Fans should be prepared to open their bags
for inspection and may be asked by security staff to shift and
possibly remove the contents. Backpacks, duffel bags, purses
or any bag larger than 12” x 12” x 12” will
be denied access inside University of Phoenix Stadium and fans
will be asked to return them to their vehicle. There are no lockers
outside of the stadium to store items nor can any items be held
by staff members. All items left unattended outside the stadium
will be disposed of by stadium staff.
Banners & Signs
Cardinals fans are encouraged to show their support and may bring
handheld signs to University of Phoenix Stadium, provided they
are football related and in good taste as determined by stadium
security. Signs cannot be commercial, political or obscene in
nature. Signs may not be affixed or hung anywhere within University
of Phoenix Stadium. Signs may not be displayed in a manner that
obstructs other fans’ views of the game or stadium scoreboards/advertising
signage. The signs must be made of a paper or lightweight cloth-like
material. Signs cannot utilize wood, metal or similar types of
materials for support. Maximum dimensions of a sign are three
feet by two feet. Signage not permitted inside the stadium will
be disposed of by stadium security unless the guest wishes to
return it to their vehicle.
Bicycle Parking
Fans that choose to ride a non-motorized bicycle will be able
to use the bike rack located outside of Gate 2.
Bottles & Cans
Fans will not be allowed to bring any type of bottle, can, thermos
or beverage container inside of University of Phoenix Stadium.
However, fans will be allowed to bring one (1) factory-sealed,
non-frozen 500mL (16.9 fl. Oz.) bottle of water (no soda, flavored
water or sports drinks.) Parents with small children may bring
bottles of formula or milk inside of the stadium.
Cameras
Fans may bring personal still-photo cameras to capture the special
moments from their visit to University of Phoenix Stadium. Feel
free to ask any stadium staff member to snap a picture of your
group. The following items are not permitted inside the stadium:
Video cameras, mono/tripods and professional cameras with zoom
lenses greater than 200mm or larger than six inches in length.
Catering
All food services at University of Phoenix Stadium are handled
by Centerplate. For more information on holding your special
event at the stadium contact Centerplate at 623/433-7200. Any
catering provided by companies other than stadium concessionaire
is not permitted inside University of Phoenix Stadium or anywhere
on Sportsman’s Park.
Cell Phones
Cellular phones are welcome inside University of Phoenix Stadium.
Fans are reminded, however, to make sure that their cell phone
conversations are not disruptive to the others seated around
them.
Children’s Ticket Policy
Children 24 months of age or younger are permitted entry inside
University of Phoenix Stadium without a ticket provided they
obtain a ticket office issued “lap pass.” Parents
can obtain a lap pass at the Stadium Ticket Office on the day
of the game. The child receiving the lap pass must be present
when the pass is issued. There is a limit of one lap pass per
adult game ticket.
Chewing Tobacco
Fans are asked not to bring any type of chewing tobacco inside
University of Phoenix Stadium during events.
Compliments & Concerns
We value the compliments and concerns from all fans that come
to University of Phoenix Stadium. Fans can express their comments
in person at any of the four Guest Relations offices, located
on the main and terrace concourses. Written feedback can be sent
through the Arizona Cardinals website at: http://www.azcardinals.com/feedback/feedbackform.php
Designated Driver “Good Sport” Program
All fans are encouraged to take part in the Arizona Cardinals
and Budweiser “Good Sport” Designated Driver program.
Fans that are 21 years of age or older can sign up at the four
Guest Services offices located on the main and terrace level
concourses. In appreciation of the commitment to getting their
friends home safely, all designated drivers are awarded a coupon
for one complimentary non-alcoholic beer.
Ejection
Fans that refuse to follow the direction of University of Phoenix
Stadium staff or fail to comply with the Arizona Cardinals Code
of Conduct will be subject to ejection without a refund of their
event ticket, which may result in the loss of ticket privileges.
Elevators
Elevators are located near the three public and two Club entrances
at University of Phoenix Stadium. The location and availability
of elevators are:
Alltel Gate 1 – Working
Media and fans with disabilities.
Gila River Club West – Loft ticket
holders and Club seat fans with disabilities.
University of Phoenix Gate 2 – Fans with disabilities.
Insight Club East – Loft ticket holders and Club seat
fans with disabilities.
Budweiser Gate 3 – Fans with disabilities.
Emergencies
Fans should record their section, row and seat numbers at home
and office. If an emergency arises during the game, please call
the University of Phoenix Stadium Security Command Center at
623/433-7156 with the seating information and a stadium staff
member will be sent to that location. Per stadium policy, announcements
will not be made over the public address system to locate guests.
Employment Opportunities
If you are interested in becoming part of the Arizona Cardinals
or University of Phoenix Stadium event staff, information on
open positions can be obtained at:
Arizona Cardinals – www.teamworkonline.com
Global Spectrum – 623/433-7100
ProEM (Parking & Guest Services) – 480/921-2112
S.A.F.E Management (Security & Guest Services) – 623/433-7300
Centerplate (Concessions) – 623/433-7200
Facility Merchandising, Inc. (Merchandising) – 623/433-7600
Entrance Gates
The two Club entrance gates will open three (3) hours in advance
of kickoff for Club and Loft ticket holders.
Gila River Club West – Northwest corner. Look for the
large red “W.”
Insight Club East – East side. Look for the large red “E.”
The three public entrance gates will open two (2) hours prior
to kickoff.
Alltel Gate 1 – Southwest corner. Look for the large
red “1.”
University of Phoenix Gate 2 – North side. Look for
the large red “2.”
Budweiser Gate 3 – Southeast corner. Look for the large
red “3.”
Escalators
University of Phoenix Stadium is equipped with escalators located
adjacent to the three public and two private entrances. The escalators
located directly inside Gates 1 & 3 allow fans access to
the Club Level and Terrace concourse. The escalators located
at Gate 2 provide fans with direct access to the Terrace concourse
only. The escalators at the Gila River Club West and Insight
Club East entrances are reserved for Club and Loft ticket holders
and access the Club level only. The escalators will run in the
upwards direction through halftime and change to the downward
direction during the second half to speed exiting at the conclusion
of the game. Fans are asked to never walk up or down a non-operational
escalator.
Family Restrooms
There are a total of 12 family restrooms which are intended for
the use of parents with small children and fans with disabilities.
All family restrooms are outfitted with baby-changing tables
and ADA compliant. The family restrooms are located on the main
concourse (near Sections 102, 114, 124 & 136), club concourse
(near Sections 204, 219, 230 & 247) and terrace concourse
(near Sections 404, 421, 435 & 454.)
Family Sections (Alcohol-Free)
There are three sections at University of Phoenix Stadium in
which alcohol is not permitted. Fans that hold tickets in Sections
114, 424 & 432 will not be allowed to bring or consume alcohol
in these three areas.
Fan Mail
Letters to Cardinals players should be sent to the following
address:
Player’s Name
c/o Arizona Cardinals Football Club
P.O. Box 888
Phoenix, AZ 85001-0888
First Aid
University of Phoenix Stadium has four First Aid locations that
are available to assist fans throughout the event. The First
Aid offices are located along the main concourse (near Sections
122 & 136) and terrace concourse (near Sections 416 & 448).
Food & Beverage Policy
Fans are not allowed to bring any food or beverage items inside
University of Phoenix Stadium. We ask that fans either leave
these items inside their vehicles or dispose of them at the security
checkpoint before entering the stadium. The only exceptions are:
One (1) factory-sealed, non-frozen 500mL (16.9 fl. Oz.) plastic
bottle of water
Food and beverage items for infants two years of age or younger.
Gate Opening Times
Gila River Club West and Insight Club East entrances will open
for Club and Loft ticket holders three (3) hours prior to kickoff.
All public entrance gates will open two (2) hours prior to kickoff.
Gila River Club West
Fans holding tickets for Club level sections 201-222 or Lofts
numbering L207 to L216 or L301 to L322 are located on the Gila
River Club West lounge. Please enter University of Phoenix Stadium
through the Club West entrance doors, on the northwest side.
Guest Services Offices
Guest Services offices are ready to assist and make your visit
a memorable one. The Guest Services offices are located along
the main concourse (near Sections 104 & 123) and upper concourse
(Sections 417 & 448.) Some of the services available at these
four locations include: “Safe in the Stadium” Wristbands,
Lost & Found, Lost Children, “Good Sport” Designated
Driver Program, Stroller/Wheelchair check-in and Guest Comment
forms.
Insight Club East
Fans holding tickets for Club level sections 227-248 or Lofts
numbering L232 to L243 or L333 to L367 are located on the Insight
Club East lounge. Please enter University of Phoenix Stadium
through the Club East entrance doors, on the east side. While
at the game, be sure to visit the Insight Briefing Center to
learn how you can put the “technology behind the team” to
work for your business.
Laser Pointers
Laser pointers are considered a prohibited item at University
of Phoenix Stadium and are subject to confiscation if brought
inside the facility.
Lofts
There are a total of 88 Lofts, often referred to as suites in
other sports venues, at University of Phoenix Stadium. The design,
build-out and furnishings inside the Lofts follow in line with
the overall architectural characteristics of the stadium. Lofts
are located on both the Club level lounges and Loft level corridor.
For more information on Lofts at University of Phoenix Stadium,
please call 602/379-0102.
Lost and Found
If during your visit to University of Phoenix Stadium you misplace
an item or find something that belongs to another fan, please
visit one of the Guest Services offices. Claim forms are available
to report missing items. Fans inquiring about lost items should
call the 24/7 Command Center at 623/433-7147. Items lost at prior
games are held in storage for 30 days and then are donated to
a local charity. The Arizona Cardinals and University of Phoenix
Stadium cannot be held responsible for lost or damaged items.
Lost Children and Guests
Children that are separated from their family or friends will
be escorted by a stadium staff member to the closest Guest Services
office. All children are encouraged to stop by a Guest Relations
office to get a “Safe in the Stadium” wristband when
they first arrive.
Lost or Stolen Tickets
Lost or stolen tickets can be replaced only under certain conditions.
Please contact the Cardinals Ticket Office at 602/379-0102 for
replacement guidelines.
Mastercard PayPass
The Arizona Cardinals are proud to offer MasterCard PayPass™ the
new contactless way to pay for your concessions and merchandise
at the University of Phoenix Stadium. It is even easier with
your Cardinals Extra Points MasterCard® with PayPass™ card,
it is like having exact change wherever you go. With PayPass™ you
are back to your seat fast and will never miss a play. ?Just
one tap of your Cardinals Extra Points MasterCard® with PayPass™ card
and you're good to go. ?It works just like your traditional MasterCard® card
but no more swiping or giving your card to cashiers. ?It is 100%
safe and secure. ?For more information on how to get your Cardinals
Extra Points MasterCard® with PayPass™ card visit www.azcardinals.com.
Media Entrance
All credentialed members of the media will enter the building
at the Media Entrance, located to the south of Gate 1.
Merchandise
Official Arizona Cardinals team merchandise is available at the
AZone Team Store, next to Gate 2 on the main concourse level.
The Team Store is open on game days for ticket holders and non-game
days for all. On game days, there are additional merchandise
stands on the main concourse (near Sections 101 & 137), club
level (near Sections 217 & 232) and terrace concourse (near
Sections 408 & 440). For more information, call the AZone
Team Store at 623/433-7600.
National Anthem Performances
Do you have what it takes to perform the National Anthem before
a Cardinals home game? If so, contact the Cardinals Entertainment
Department at 602/379-1825 for more information.
Noise Making Devices
Musical instruments or any types of noise making devices are
not permitted inside University of Phoenix Stadium. This includes,
but is not limited to, items like air horns, cowbells and whistles.
Payphones/TDD Phone
University of Phoenix Stadium does not have any payphones available
to fans. However, fans can request the use of a phone at any
of the four Guest Services locations if needed. A TDD phone for
hearing and speech impaired fans is located at the Guest Services
office next to Gate 1.
Playing Field – No Trespassing
Fans are reminded that attempting to enter or accessing the playing
field without the proper credential will be considered trespassing
and is grounds for immediate ejection and arrest.
Publications
All fans are encouraged to pick up a free copy of Cardinals Kickoff
magazine as they enter University of Phoenix Stadium. Kickoff
will provide you with details on your favorite Cardinals players
and information to make your visit an exciting one.
Radios
Only personal radios with headphones are permitted inside University
of Phoenix Stadium. So that all fans can enjoy the action on
the field, radios operated without headphones are not allowed.
Radio Broadcasts
Be sure to tune into the Cardinals Radio Network on your drive
to the stadium, during the game and on your way home. The Cardinals
flagship station is Sports 620 KTAR AM along with a regional
network of stations throughout Arizona. All game broadcasts can
be heard on News 92.3 KTAR FM. In addition, you can catch all
Cardinals broadcasts in Spanish on ESPN Deportes 710 AM.
Recycling
The Arizona Cardinals and Arizona Department of Environmental
Quality (ADEQ) encourage all football fans to reduce, reuse and
recycle. The recycling program at University of Phoenix Stadium
includes: free recycling bags for tailgaters in Sportsman's Park,
recycling containers on the Great Lawn and security checkpoint
locations, as well as recycling containers along concourses and
lofts inside the stadium. Please check the signage on the recycling
containers to ensure you’re recycling the proper items
such as plastic, glass and aluminum. This is the second season
that the Arizona Cardinals and ADEQ are teaming up to make recycling
part of your game day experience. We hope that all fans will
follow Big Red’s example and recycle at the stadium!
Re-Entry
In accordance with NFL and Cardinals security procedures, fans
may not exit and re-enter the stadium using the same ticket.
There will be no exceptions to this policy.
Restrooms
There are 50 restrooms located throughout University of Phoenix
Stadium. All men, women and family restrooms are ADA accessible
and equipped with a baby-changing table. Please ask any staff
member for directions to the closest restroom.
Retractable Roof Movement
Both the Arizona Cardinals and the NFL want to ensure that all
fans visiting University of Phoenix Stadium are able to enjoy
the game in comfort. When the roof is open, it creates two different
environments inside of the stadium. The majority of fans on the
east side of the stadium will experience direct sunlight and
those on the west side will not. While it is difficult to satisfy
the wishes of all fans in regards to the position of the roof,
the following guidelines have been developed to better educate
ticket holders on this decision making process.
During the stadium construction process, the Cardinals developed “sun
studies” to show fans if their seats would be in direct
sunlight during the game with the roof open. Fans can view these
animations on the Cardinals website at: www.azcardinals.com/stadium/sunstudies/index.php
Residents of Arizona know the effect of the sun and how much
warmer it can feel when located in direct sunlight. Studies from
other organizations determined that it can feel up to 15 degrees
warmer than the air temperature when situated in direct sunlight.
This means that standing in sun during an 80 degree day can make
it feel like 95 degrees to the human body. At times a light breeze
can reduce this effect, but even when the roof is open there
is little or no breeze inside University of Phoenix Stadium.
The two main meteorological factors in determining the position
of the roof are heat and chance of precipitation. With these
two weather factors and the effect of direct sunlight on the
body in mind, the following guidelines will provide fans with
a better understanding of the potential position of the roof
on gamedays.
For afternoon games during the pre-season (August) and the first
two months of the regular season (September and October), the
stadium roof will be closed due to the average daytime high temperatures
and chance of thunderstorms during the monsoon season.
For afternoon games in November and December, the stadium roof
will open if the forecasted high temperature is 75 degrees or
lower and the chance of rain is 20% or less. Other weather factors
like high winds or cloudy skies could also play a role in the
position of the roof.
For evening games throughout the season, the stadium roof will
open if the forecasted high temperature at kickoff is 85 degrees
or lower and the chance of rain is 20% or less.
The Cardinals are required to follow all NFL policies in effect
for retractable roof stadiums as well. In accordance with NFL
policy, the following guidelines must be followed:
The roof can only be closed during the game if rain or other
hazardous weather conditions develop or are anticipated. The
only exception is that the roof will not be closed for rain in
the last five minutes of the fourth quarter, or prior to or during
any overtime period.
If the roof is closed at the start of the game or during the
game, it cannot be opened for the remainder of the game.
If the decision is made to open the roof, the roof must be open
no later than the time that the teams take the field for pre-game
warm-ups.
Please check the Cardinals website (www.azcardinals.com) before
you leave for the game for more information on the position of
the roof.
Ring of Honor
Located along the front of the Terrace level, the Ring of Honor
pays tribute to the many great players and members of the Cardinals
organization over the years. Ring of Honor level seating is accessible
by the terrace concourse.
Scanners
Radio frequency scanning devices are prohibited in University
of Phoenix Stadium and Sportsman’s Park.
Security Procedures
In accordance with current NFL Best Practices for stadium security,
all fans will be subject to security screening prior to entry
inside University of Phoenix Stadium, including a physical pat
down and inspection of all items brought inside the facility.
Fans can assist in this procedure by removing their hats and
emptying their pockets of any items before reaching the security
staff member. Fans that elect not to consent to this security
screening will be denied entry inside University of Phoenix Stadium.
Due to this security procedure, fans are encouraged to enter
the stadium at least 45 minutes prior to kickoff.
Scoreboard Messages
Do you want to see your name in lights? If so, contact the Cardinals
Entertainment Department at 602/379-1825 for more information
about scoreboard announcements.
Skateboarding/Rollerblading
Fans should be aware that skateboarding and rollerblading are
not permitted within University of Phoenix Stadium, Tillman Plaza
or Sportsman’s Park. “Roller Shoes,” which
are athletic shoes with retractable wheels, are also not allowed.
Smoking
In accordance with the Smoke-Free Arizona Act, University of
Phoenix Stadium is a non-smoking facility. There are three designated
smoking locations on the main concourse located outside of Gate
2, Section 101 and Section 134. Fans on the Club level, Loft
corridor and terrace level can proceed to the designated smoking
locations on the north ramp. Fans outside the stadium are reminded
that they must be at least 20 feet away from any stadium entrance
to smoke. Fans that do not comply with the smoking policy inside
the stadium are subject to ejection.
Solicitation/Literature
Fans should be aware that the distribution of banners, booklets,
business cards, circulars, commercial advertising, flyers, folders,
handbills, leaflets, notices, pamphlets, posters, stickers or
any other written, printed and/or painted materials is prohibited
at University of Phoenix Stadium and throughout Sportsman’s
Park.
Standing
Fans that enter University of Phoenix Stadium are asked to enjoy
the game from the comfort of the seat that is indicated on their
ticket. Please keep in mind that when you stand, you block the
view of other fans behind you. It is not the Cardinals’ intent
to limit fan’s enjoyment of the game and cheering after
great plays, but continuous standing in seating areas will not
be tolerated.
Strollers
University of Phoenix Stadium welcomes fans with strollers. However,
their use should not in any way inhibit fan movement or block
any aisles. Smaller, umbrella-style strollers can be stored underneath
a seat as long as it does not create an obstruction for other
fans. Larger strollers can be checked at the nearest Guest Services
office during the game.
Team Store
AZone is the official headquarters for Arizona Cardinals merchandise.
The Team Store is located on the north side of University of
Phoenix Stadium, between Gate 2 and the Ticket Office. During
the football season, AZone is open from 10:00AM until 6:00PM
Monday through Friday, 10:00AM until 4:00PM on Saturday and closed
on Sundays. Team store hours may change during the spring and
summer months. For more information, call the AZone Team Store
at 623/433-7600.
Ticket Office
Located between Gate 2 and the Insight Club East entrance gate,
the University of Phoenix Stadium ticket office windows will
open three (3) hours prior to kickoff on gamedays. TicketMaster
Will Call can be claimed here with a valid form of photo identification.
Tickets for other stadium events can also be purchased here.
Please call 602/379-0102 to confirm hours of operation.
Ticket Re-sale/Scalping
The resale of event tickets, regardless of price, is prohibited
at University of Phoenix Stadium and throughout Sportsman’s
Park. Fans that purchase tickets from someone other than the
Arizona Cardinals or TicketMaster do so at their own risk and
those tickets could be counterfeit. The Cardinals are not responsible
for and will not provide a replacement or refund of any kind
for invalid tickets purchased through a secondary ticket provider.
Tours, University of Phoenix Stadium
Visit www.universityofphoenixstadium.com for more information
about public and private tours of University of Phoenix Stadium
along with dates, times and pricing information.
Training Camp
The Cardinals hold their annual summer training camp in the northern
Arizona city of Flagstaff. At an elevation of 7,000 feet
Northern Arizona University (NAU) offers high altitude training
which has been proven to bring a competitive edge to the elite
athlete. Sports Illustrated has called the Cardinals
training camp in Flagstaff one of the top three in the NFL. The
Flagstaff Chamber of Commerce welcomes Cardinals fans and offers
a variety of accommodations, dining and shopping. Additional
information on practices open to fans can be found at www.azcardinals.com.
Umbrellas
With the retractable roof, umbrellas are not needed inside University
of Phoenix Stadium. Please leave them inside your vehicle as
umbrellas are not permitted inside the stadium.
Weapons
Fans are not permitted to bring firearms or any other weapons
inside University of Phoenix Stadium. In accordance with Arizona
House Bill 2457, law enforcement officials attending the event
are permitted to bring a firearm inside the stadium if he/she
is in compliance with the Arizona peace officer standards and
training board requirements.
Will Call
The Will Call windows are located at the Ticket Office, to the
east of Gate 2. The Ticket Office is open three hours prior to
kickoff and closes at halftime. Will Call tickets can be claimed
only by the person whose name appears on the will call ticket
envelope. State or government picture identification is required.
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