Arizona Cardinals A-to-Z Stadium Guide

Fan Health Promise

Fan Health Promise

All ticketholders must agree that neither they, nor any of their guests, will attend a game if any one or more of the following is true on game day:

• Within the prior 14 days, they have tested positive for, or been exposed to someone who has tested positive for, COVID-19;

• Within the prior 48 hours, they have experienced symptoms of COVID-19 (e.g., a fever of 100.4°F or higher, cough, shortness of breath or difficulty breathing, chills, repeated shaking, muscle pain/achiness, headache, sore throat, loss of taste or smell, nasal congestion, runny nose, vomiting, diarrhea, fatigue or any other symptoms associated with COVID-19 identified by the CDC);

• Within the prior 14 days, they have travelled to any state or international territory identified by federal or applicable local governments as being subject to travel or quarantine advisories due to COVID-19.

Please note: According to the CDC, older adults and people of any age with serious underlying medical conditions may be at higher risk of death or severe illness from COVID-19. All guests should evaluate their risk in determining whether to attend a game.

To help maintain physical distancing guidelines, ticketholders must also agree that they will not sell, transfer or otherwise provide any of their game tickets to anyone other than family with whom they have been sheltering (or other trusted acquaintances), unless selling, transferring or otherwise providing all such tickets (i.e., the full pod of tickets) to one party.

COVID-19 WARNING

YOU MUST FOLLOW ALL STADIUM POLICIES, INCLUDING HEALTH AND SAFETY POLICIES, AND POSTED INSTRUCTIONS WHILE IN THE STADIUM AND ON STADIUM GROUNDS.

AN INHERENT RISK OF EXPOSURE TO COVID-19 EXISTS IN ANY PUBLIC PLACE WHERE PEOPLE ARE PRESENT. COVID-19 IS AN EXTREMELY CONTAGIOUS DISEASE THAT CAN LEAD TO SEVERE ILLNESS AND DEATH. ACCORDING TO THE CENTERS FOR DISEASE CONTROL AND PREVENTION, SENIOR CITIZENS AND THOSE WITH UNDERLYING MEDICAL CONDITIONS ARE ESPECIALLY VULNERABLE.

BY ENTERING THE STADIUM AND STADIUM GROUNDS, YOU VOLUNTARILY ASSUME ALL RISKS RELATED TO EXPOSURE TO COVID-19.

A-to-Z Guide

ADDRESS

The street address for State Farm Stadium is: 1 Cardinals Drive, Glendale, AZ 85305.

AISLE POLICY – "WAIT FOR THE WHISTLE"

So that your fellow Cardinals fans do not miss any of the action on the field, State Farm Stadium staff will ask fans on the Main and Club Levels to wait at the top of the aisle until the end of a play to return to their seats. This "Wait for the Whistle" policy will be enforced throughout the game and your cooperation is appreciated.

ALCOHOL POLICY

Team members at State Farm Stadium strongly encourage all fans to exercise responsible consumption of alcoholic beverages. Fans should be aware of the following policies during Arizona Cardinals games:

Fans may only purchase two (2) alcoholic beverages per person, per transaction.

Individual serving sizes may not exceed 25 ounces for beer, 9 ounces for wine, and 1.5 ounces for distilled spirits, which should never be sold in double servings.

Age identification will be checked for everyone purchasing alcoholic beverages who appears to be under thirty (30) years of age.

State of Arizona law prohibits the sale of alcoholic beverages to anyone under the age of twenty-one (21).

Fans providing alcoholic beverages to anyone under the age of twenty-one (21) will be ejected and subject to arrest.

Alcohol sales will be discontinued at the end of the third quarter.

Fans who appear intoxicated will not be served.

ANIMALS

Service animals are allowed inside State Farm Stadium for guests that need their assistance. Pets or other animals are not permitted.

ATM'S

For the ease of our guests, reverse ATM's will be available at the listed locations to convert cash onto a universally accepted debit card. Reverse ATM's are located on the Main Level at sections 104 & 123, on the Club Level at sections 216 & 233 and on the Terrace Level at sections 416 & 447. A standard ATM will be available at Section 124.

AUTOGRAPHS

Due to health restrictions, players will not be signing autographs during the 2020/2021 season.

AUTOMOBILE ASSISTANCE

If you encounter car troubles at the end the game, please raise the hood on your vehicle and wave down any Parking Associate for radio assistance or call 623/433-7156. Our parking staff will dispatch a service vehicle to help resolve the situation, or contact a local repair service to assist.

BABY CHANGING STATIONS AND PRIVACY ROOMS

All men's, women's and family restrooms at State Farm Stadium are equipped with a baby changing station. Also, Privacy Rooms are located on the Club Level in the elevator atrium at section 230.

BAGS – PUBLIC SAFETY POLICY

In accordance with the NFL's Public Safety Policy, fans can bring one of the following approved bags inside State Farm Stadium: 12" x 12" x 6" clear plastic bag, or; 1-Gallon Plastic Freezer Bag, or; Small Clutch bag, including wallets no larger than 4.5" x 6.5" in size. Fans should be prepared to open their bags for inspection. Non-approved bags will be denied entry into the stadium and fans will be asked to return the bag to their vehicle or dispose of it. There are no lockers outside of the stadium to store items nor can any items be held by team members. For more information please visit azcardinals.com/bagpolicy.

BANNERS & SIGNS

Cardinals fans are encouraged to show their support and may bring handheld signs to Sportsman's Park and State Farm Stadium, provided they are football related and in good taste as determined by stadium security. Signs cannot be commercial, political or obscene in nature. Signs may not be affixed or hung anywhere within State Farm Stadium nor be displayed in a manner that obstructs other fans' views of the game or stadium scoreboards/advertising signage. Signs must be made of a paper or lightweight cloth-like material and cannot utilize wood, metal or similar types of materials for support. Maximum dimensions of a sign are 2' x 3'. Signage not permitted within Sportsman's Park or inside the stadium will be disposed of by stadium security unless the guest wishes to return it to their vehicle.

BOTTLES & CANS

Fans will not be allowed to bring any type of bottle, can, thermos or beverage container inside of State Farm Stadium with the exception of one (1) plastic factory-sealed, non-frozen 500mL (16.9 fl. Oz.) bottle of water (no soda, flavored water or sports drinks.) Parents with small children may bring plastic bottles of formula or milk inside of the stadium.

CAMERAS

Fans may bring personal still-photo cameras to capture the special moments from their visit to State Farm Stadium. Feel free to ask any stadium team member to snap a picture of your group. The following items are not permitted inside the stadium: Video cameras (single purpose), mono/tripods and professional cameras with zoom lenses larger than eight inches in length. Please note video recording by any device is prohibited within the stadium and Sportsman's Park, without prior written consent of the Arizona Cardinals.

CASHLESS

State Farm Stadium has transitioned to be a 100% cashless experience. Fans are encouraged to use debit and credit cards and reverse ATM's are offered throughout the stadium to convert cash to universally accepted debit cards.

CATERING

All food services at State Farm Stadium are handled by Craft Culinary Concepts. For more information on holding your special event at the stadium, they can be reached at 623/433-7656 or visit www.craftculinaryconcepts.com. Any catering provided by companies other than stadium concessionaire is not permitted inside State Farm Stadium or anywhere on Sportsman's Park.

CHILD LOCATOR WRISTBANDS

Our young Cardinals fans are encouraged to stop by a Guest Services Office and pick up a Child Locator Wristband as part of the Cardinals "Safe in the Seat" program. The child's ticket location and contact phone number can be written on the wristband in the event a child gets separated from their party. The Guest Services offices are located on the Main Level (near Sections 104 & 123) and Terrace Level (Sections 417 & 448.)

CHILDREN'S TICKET POLICY

Children 24 months of age or younger are permitted entry inside State Farm Stadium without a ticket provided they obtain "lap pass" prior to entry. Adults can request a lap pass from stadium staff checking tickets at the entrance gates. The child receiving the lap pass must be present when the pass is issued. There is a limit of one lap pass per adult game ticket.

COMMUNITY INITIATIVES

For a full list of opportunities, such as caravans, charities, donations, youth football, and programs, please visit azcardinals.com/community.

COMPLIMENTS & CONCERNS

We value the compliments and concerns from all fans that come to State Farm Stadium. Fans can express their comments in person at any of the four Guest Services offices, which are located along the Main Level(near Sections 104 & 123) and Terrace Level (Sections 417 & 448).

CONCESSIONS

Fans are encouraged to visit one of the many concession stands at State Farm Stadium during their visit. A full list of available options are on pages 28-29.

DESIGNATED DRIVER "GOOD SPORT" PROGRAM

The Arizona Cardinals, Bud Light, Coca-Cola, Craft Culinary Concepts, the Governors Office of Highway Safety, TEAM Coalition and Hensley have teamed up to implement the "Good Sport" Responsible Fan Program. Fans 21 years of age or older with a valid driver's license can sign up inside the stadium at the Guest Services offices which are located on the Main Level (near Sections 104 & 123) and Terrace Level (Sections 417 & 448) and Club Level concierge locations. In appreciation of the commitment to having a plan to get home safely, all designated drivers are awarded a coupon for one soft drink or non-alcoholic beer. All Responsible Fans also have the opportunity to win prizes each game and are eligible for a grand prize.

DIGITAL TICKETING

In the interest of health and safety, to help stop the spread of Covid-19 and to best protect all fans and game day team members, Cardinals tickets and parking will be 100% digital for the 2020 season. Traditional paper tickets, passes and season ticket membership cards will not be available or distributed

DUPLICATE TICKETS

SeatGeek is the only authorized ticketing partner of the Arizona Cardinals and State Farm Stadium. If you purchase tickets from an unauthorized ticketing agent on the secondary market, you risk purchasing counterfeit or invalid tickets that may not gain stadium entry. The State Farm Stadium Ticket Office is only able to assist patrons who purchase from an authorized ticketing partner."

Buyer Beware - If you should choose to purchase tickets from an unauthorized third party:

Stadium admission will be refused if tickets are invalid.

Lost or stolen tickets purchased through a third party will not be replaced by the Ticket Office.

Tickets can only be reissued to the ticket buyer of record with a valid photo I.D.

If there is an error with your tickets, you are responsible for contacting the third party. The Ticket Office will not contact third party vendors.

The Arizona Cardinals and State Farm Stadium are not responsible for items left at Will Call.

EJECTIONS

Fans that refuse to follow the direction of State Farm Stadium staff or fail to comply with the Arizona Cardinals Code of Conduct will be subject to ejection without a refund of their ticket, which may result in the loss of ticket privileges. All guests ejected for Code of Conduct violations will be required to successfully complete a 4-hour online Fan Conduct Class before returning to a future game at State Farm Stadium. To register, go to www.fanconductclass.com/nfl/.

ELEVATORS

Elevators are located near the three public and two Club entrances at State Farm Stadium. Four individuals are allowed on the elevator at one time. The location and availability of elevators are:

Hyundai Gate 1 – Working Media and guests with disabilities.

Gila River Casinos Club West Club and loft ticket members and guests with disabilities.

State Farm Gate 2 – Guests with disabilities.

Gila River Casinos Club East – Club and loft ticket members and guests with disabilities.

Bud Light Gate 3 – Guests with disabilities.

EMERGENCIES

Fans should record their section, row and seat numbers. If an emergency arises, please call the Event Operations Center at 623/433-7156 with seat information and a stadium team member will be sent to that location. Per stadium policy, announcements will not be made over the public address system to locate guests.

EMPLOYMENT OPPORTUNITIES

If you are interested in becoming part of the Arizona Cardinals or State Farm Stadium event staff, information on open positions can be obtained at:

Arizona Cardinals – www.teamworkonline.com

ASM Global – 623/433-7100

Craft Culinary Concepts (Catering/Concessions) – 623/433-7656

Fanatics, Inc. (Merchandising) – 623/433-7600

Insignia Event Services – 623/433-7722

S.A.F.E. Management (Security & Guest Services) – 623/433-7300

ENTRANCE GATES / GATE OPENING TIMES

The two Club Entrance gates open 90 minutes prior to kickoff for Club and Loft ticket members.

Gila River Casinos Club West – Northwest corner. Look for the large red "W."

Gila River Casinos Club East – East side. Look for the large red "E."

The three public entrance gates open 90 minutes prior to kickoff for all ticket holders.

Hyundai Gate 1 – Southwest corner. Look for the large red "1."

University of Phoenix Gate 2 – North side. Look for the large red "2."

Bud Light Gate 3 – Southeast corner. Look for the large red "3."

ESCALATORS

State Farm Stadium is equipped with escalators located adjacent to the three public and two private entrances. The escalators located directly inside Gates 1 & 3 allow fans access to the Club Level and Terrace Level. The escalators located at Gate 2 provide fans with direct access to the Terrace Level only. The escalators at the Gila River Casinos Club West and Gila River Casinos Club East entrances are reserved for Club and Loft ticket members and access the Club level only. Fans are asked to never walk up or down a non-operational escalator. Fans are asked to maintain 6' physical distance between different parties while on the escalators.

FAMILY RESTROOMS

Family restrooms are intended for the use of parents with small children and guests with disabilities and are outfitted with baby-changing tables and are ADA compliant. The family restrooms are located on the Main Level (near Sections 114 & 136), Club Level (near Sections 204, 219, 230 & 247) and Terrace Level (near Sections 404, 421, 435 & 454.)

FAMILY SECTIONS (ALCOHOL-FREE)

There are three sections at State Farm Stadium in which alcohol is not permitted. Guests who hold tickets in Sections 114, 424 & 432 will not be allowed to bring or consume alcohol in these areas.

FAN HEALTH PROMISE

All ticketholders must agree that neither they, nor any of their guests, will attend a game if any one or more of the following is true on game day:

Within the prior 14 days, they have tested positive for, or been exposed to someone who has tested positive for, COVID-19;

Within the prior 48 hours, they have experienced symptoms of COVID-19 (e.g., a fever of 100.4°F or higher, cough, shortness of breath or difficulty breathing, chills, repeated shaking, muscle pain/achiness, headache, sore throat, loss of taste or smell, nasal congestion, runny nose, vomiting, diarrhea, fatigue or any other symptoms associated with COVID-19 identified by the CDC);

Within the prior 14 days, they have travelled to any state or international territory identified by federal or applicable local governments as being subject to travel or quarantine advisories due to COVID-19.

Please note: According to the CDC, older adults and people of any age with serious underlying medical conditions may be at higher risk of death or severe illness from COVID-19. All guests should evaluate their risk in determining whether to attend a game.

To help maintain physical distancing guidelines, ticketholders must also agree that they will not sell, transfer or otherwise provide any of their game tickets to anyone other than family with whom they have been sheltering (or other trusted acquaintances), unless selling, transferring or otherwise providing all such tickets (i.e., the full pod of tickets) to one party.

COVID-19 WARNING

YOU MUST FOLLOW ALL STADIUM POLICIES, INCLUDING HEALTH AND SAFETY POLICIES, AND POSTED INSTRUCTIONS WHILE IN THE STADIUM AND ON STADIUM GROUNDS.

AN INHERENT RISK OF EXPOSURE TO COVID-19 EXISTS IN ANY PUBLIC PLACE WHERE PEOPLE ARE PRESENT. COVID-19 IS AN EXTREMELY CONTAGIOUS DISEASE THAT CAN LEAD TO SEVERE ILLNESS AND DEATH. ACCORDING TO THE CENTERS FOR DISEASE CONTROL AND PREVENTION, SENIOR CITIZENS AND THOSE WITH UNDERLYING MEDICAL CONDITIONS ARE ESPECIALLY VULNERABLE.

BY ENTERING THE STADIUM AND STADIUM GROUNDS, YOU VOLUNTARILY ASSUME ALL RISKS RELATED TO EXPOSURE TO COVID-19.

FAN MAIL

Letters to Cardinals players should be sent to the following address:

Player's Name

c/o Arizona Cardinals Football Club

P.O. Box 888

Phoenix, AZ 85001-0888

FIRST AID

State Farm Stadium has four First Aid locations that are available to assist fans throughout the event. The First Aid offices are located on the Main Level (near Sections 122 & 136) and Terrace Level (near Sections 416 & 448).

FOOD & BEVERAGE POLICY

Fans are not allowed to bring any food or beverage items inside State Farm Stadium. We ask that fans either leave these items inside their vehicles or dispose of them at the security checkpoint before entering the stadium. The only exceptions are:

One (1) factory-sealed, non-frozen 500mL (16.9 fl. Oz.) plain bottle of water (sports drinks and flavored water not permitted.)

Food and beverage items for infants two years of age or younger.

Food or beverage purchased on the Flight Deck (interior plaza of the stadium).

FREE SPEECH AREA

The designated free speech area is located adjacent to Gila River Arena on the northside of Maryland Avenue.

GILA RIVER CASINOS – CLUB EAST

Guests holding tickets for Club Level Sections 227-248 or Lofts numbering L232 to L243 or L333 to L367 are located on the Gila River Casinos Club East lounge. Please enter State Farm Stadium through the Club East entrance doors, on the east side.

GILA RIVER CASINOS – CLUB WEST

Guests holding tickets for Club Level Sections 201-222 or Lofts numbering L207 to L216 or L301 to L322 are located on the Gila River Casinos Club West lounge. Please enter State Farm Stadium through the Club West entrance doors, on the northwest side.

GUEST ASSISTANCE HOTLINES

If you require assistance during your visit to State Farm Stadium or wish to report violations of the Cardinals Code of Conduct, stadium staff can be reached at:

Game Day Hotline: (623) 433-7156

Text Message Hotline: Text "Cards" issue and location to 69050

GUEST SERVICES OFFICES

Guest Services offices are ready to assist and make your visit a memorable one. The Guest Services offices are located on the Main Level (near Sections 104 & 123) and Terrace Level (Sections 417 & 448.) Some of the services available at these locations include: Child Locator Wristbands, Lost & Found, Lost Children and guests, "Good Sport" Responsible Fan Program, Stroller/Wheelchair check-in and Guest Comment forms.

HOUSEKEEPING

State Farm Stadium strives to have the cleanest stadium in the NFL. If you are aware of a housekeeping issue that needs attention, please notify us via the Guest Assistance Hotline by texting 69050, type the word "Cards", followed by a space, and your message or contact your nearest Event Staff member. Implementation of stadium VenueShield program that incorporates industry best practices designed to provide the highest levels of cleanliness and safety. Enhanced cleaning protocols throughout the stadium. Attendants in all restrooms to assist with continuous cleaning.

ISOLATION ROOMS

If a guest becomes symptomatic while inside State Farm Stadium, please report to the Designated Isolation Rooms at Sections 103 and 124.

KICKOFF MAGAZINE

The Kickoff Magazine has gone digital! Please visit azcardinals.com/kickoffmagazine or find it on the Cardinals App under the "Game Day" tab.

KIDS CLUB

Become an official Arizona Cardinals Kids Club member and receive your Team Pack, plus opportunities to be on the field for the coin toss as a Kids Club Captain and get exclusive access at training camp opportunities. To sign up go to www.azcardinals.com/kidsclub.

LOFTS

There are a total of 88 Lofts, often referred to as suites in other sports venues. The design, build-out and furnishings inside the Lofts follow in line with the overall architectural characteristics of the stadium. Lofts are located on both the Club Level lounges and Loft Level corridor. For more information on Lofts at State Farm Stadium, please call 602/379-0102.

LOST AND FOUND

If you misplace an item or find something that belongs to another fan, please visit one of the Guest Service offices located on the Main Level (Sections 104 & 123) and Terrace Level (Sections 417 & 448). Guests inquiring about lost items should call the 24/7 Command Center at 623/433-7147 or complete the form at www.statefarmstadium.com/stadium-info/lost-and-found. Items are held for 30 days and then donated to a local charity. The Arizona Cardinals and State Farm Stadium are not responsible for lost or damaged items.

LOST CHILDREN AND GUESTS

Children that are separated from their family or friends will be escorted by a stadium team member to the closest Guest Services office located on the Main Level (near Sections 104 & 123) and Terrace Level (Sections 417 & 448). All parents are encouraged to stop by a Guest Services location to pick up a Child Locator wristband for their child when they enter the stadium.

LOST OR STOLEN TICKETS

Lost or stolen tickets can be replaced only under certain conditions. Please contact the Cardinals Ticket Office at 602/379-0102 for replacement guidelines.

MAINTENANCE

If you see or experience a maintenance concern, please notify your nearest Event Staff member, or use our Guest Assistance Hotline by texting to 69050, type the word "Cards", followed by a space, and your message."

MERCHANDISE

Official Arizona Cardinals team merchandise is available at the Team Shop near section 123 on the Main Level. The Team Shop is open on game days for ticket holders and non-game days for all. On game days, there are additional merchandise stands on the Main Level (near Sections 101, 104, 111, 115, 126, 134 & 137), Club Level (near Sections 204, 217, 232 & 242) and Terrace Level (near Sections 408, 423 & 440). For more information, call the Cardinals Team Shop at 623/433-7600 or visit the Official Team Shop website at shop.azcardinals.com.

MOBILE APP

Cardinals fans can easily follow the team from their mobile devices. Those interested can download the free official Arizona Cardinals application to use on their iPhone, Android, Blackberry, and Windows smartphones. The Cardinals mobile app is available to download by searching "Arizona Cardinals mobile" in iTunes, the Windows Store and Android Marketplace or through www.azcardinals.com/app. In-stadium use of the app offers features like NFL RedZone and live video and replays. This all-in-one application can be utilized not only on gameday, but 365 days a year. Cardinals fans can follow the team no matter where they are. In addition to providing up-to-the-minute team news and information, fans will have access to exclusive content and features.

NATIONAL ANTHEM PERFORMANCES

Do you have what it takes to perform the National Anthem before a Cardinals home game? If so, contact the Cardinals Entertainment Department at 602/379-1825 for more information.

PARTY LOFTS

Party Lofts are a great way to entertain clients and prospects in an upscale and exciting group hospitality setting. The Party Lofts are semi-private, located in the end zone corners, and are complete with a private entrance, luxury seating, TV's, buffet and bar service. For more information regarding the Party Lofts, please call 602-379-1822.

PAYPHONES

State Farm Stadium does not have any payphones available. However, guests can request the use of a phone at any of the four Guest Services locations if needed which are located on the Main Level (near Sections 104 & 123) and Terrace Level (Sections 417 & 448).

PLAYING FIELD – NO TRESPASSING

Guests are reminded that attempting to enter or accessing the playing field without the proper credential will be considered trespassing and is grounds for immediate ejection and arrest.

RADIOS/FREQUENCIES

So all fans can enjoy the action on the field, only personal radios with headphones are permitted inside State Farm Stadium. To ensure a strong radio signal, the Cardinals broadcasts are retransmitted throughout the stadium to 102.9 FM for the English broadcast and 92.9 FM for the Spanish broadcast.

RADIO BROADCASTS

Be sure to tune into the Cardinals Radio Network on your drive to the stadium and on your way home. The Cardinals flagship station is Arizona Sports 98.7 FM which carries all game broadcasts along with a regional network of stations throughout Arizona. In addition, you can catch all Cardinals broadcasts in Spanish on Univision Deportes 105.1 FM.

RECYCLING

The Arizona Cardinals encourage all fans to reduce, reuse and recycle. The recycling program at State Farm Stadium includes: free recycling bags for tailgaters in Sportsman's Park, recycling containers at security checkpoint locations, as well as recycling containers along stadium concourses and lofts. Please check the signage on the recycling containers to ensure you're recycling the proper items such as plastic, glass and aluminum. We hope that all fans will follow Big Red's example and recycle at the stadium!

RE-ENTRY

In accordance with NFL and Cardinals security procedures, fans may not exit and re-enter the stadium using the same ticket. There will be no exceptions to this policy.

RELOCATIONS

To accommodate patrons with limited mobility or in wheelchairs without the specific ticket for such seats, their ticket along with a companion ticket may be exchanged for the proper seating area at the Ticket Office or Guest Services office. These seats are limited in number and are available on a first-come, first-serve basis.

RESTROOMS

There are 50 restrooms located throughout State Farm Stadium. All men, women and family restrooms are ADA accessible and equipped with a baby-changing table. Please ask any team member for directions to the closest restroom. In an effort to promote physical distancing, every other fixture will be inoperable. Additional staffing will be positioned for frequent cleaning and sanitization. When possible, one-way traffic will be implemented.

RETRACTABLE ROOF MOVEMENT

The position of the roof at State Farm Stadium will be determined on game day. Many factors are included in the final decision, however the comfort of all fans in attendance is our main concern. Research has determined that it can feel up to 15 degrees warmer than the air temperature when seated in direct sunlight. Fans can call the Cardinals Roof Hotline at 623/433-7663 on their way to the stadium to find out if the roof will be open or closed For more information visit www.azcardinals.com/stadium/sun-studies.

RING OF HONOR

Located along the front of the Terrace Level, the Ring of Honor pays tribute to the many great players and members of the Cardinals organization over the years. Ring of Honor level seating is accessible by the Terrace concourse.

SECURITY PROCEDURES

In accordance with NFL Best Practices for Stadium Security, below is what you can expect upon arrival to State Farm Stadium:

Gates open 90 minutes prior to kickoff. Guests are encouraged to enter early as security checkpoints are the busiest during the 30 minutes leading up to kickoff.

Magnetometers will be used to screen all fans at the security checkpoints.

Prior to screening, fans will be asked to remove all metal from their possession and hold the items in their hands for security staff to inspect.

All bags and carry-in items will be inspected. Please have bags open for security staff and be prepared to remove any item, if requested.

Physical pat-downs will be a last resort for any fans who cannot pass through the magnetometer without alarms. For the safety and comfort, the fan will be asked to turn their back to the screening staff to limit face to face proximity and staff will be wearing proper PPE.

Fans electing not to consent to the metal detector screening, physical pat-down, or bag search will be denied entry into State Farm Stadium.

Failure to comply with stadium policies, including policies requiring face coverings and requirements to maintain 6' physical distancing will result in denied admittance. All fans are required to wear a face covering at all times (except while actively eating or drinking at a stationary location). 

As we work to provide a safe environment for fans to enjoy the game, we ask that you report any suspicious activity to the nearest security staff or uniformed law enforcement officer.

SCOREBOARD MESSAGES

Do you want to see your name in lights? If so, contact the Cardinals Entertainment Department at 602/379-1825 for more information about scoreboard messages.

SKATEBOARDING/ROLLERBLADING

Fans should be aware that skateboarding and rollerblading are not permitted within State Farm Stadium, Tillman Plaza or Sportsman's Park. "Roller Shoes," which are athletic shoes with retractable wheels, are also not allowed.

SMOKING/VAPING/CHEWING TOBACCO

In accordance with the Smoke-Free Arizona Act, State Farm Stadium is a non-smoking facility. There are three designated smoking locations on the Main Level located beyond the Gate 2 exterior gate and outside the exit doors at Sections 102 and 137. Fans on the Club, Loft and Terrace Levels can proceed to the designated smoking locations on the north ramp. Please remember to keep the north ramp walk aisles clear for other fans and smoke only in the designated areas while maintaining physical distancing. These are the only locations guests can use tobacco products. Fans outside the stadium are reminded that they must be at least 20 feet away from any stadium entrance to smoke. E-cigarettes or vaporizer pens are not permitted inside State Farm Stadium. Fans that do not comply with the smoking policy inside the stadium are subject to ejection.

SOLICITATION/LITERATURE

Fans should be aware that the distribution of banners, booklets, business cards, circulars, commercial advertising, flyers, folders, handbills, leaflets, notices, pamphlets, posters, stickers or any other written, printed and/or painted materials is prohibited at State Farm Stadium and throughout Sportsman's Park.

STANDING

Fans that enter State Farm Stadium are asked to enjoy the game from the comfort of the seat that they are ticketed for. Please keep in mind that when you stand, you block the view of other fans behind you. It is not the Cardinals' intent to limit fan's enjoyment of the game and cheering after great plays, but continuous standing or standing on seats in seating areas will not be tolerated. Standing to watch the game is not permitted along the sidelines of the 400 level concourse as these areas must stay clear for fans using the stairways to the Terrace Level seating. Portions of the south endzone bridge are also considered no standing zones. Please follow the directions of ushers and security.

STROLLERS

State Farm Stadium allows strollers, however, their use should not in any way inhibit fan movement or block any aisles. Smaller, umbrella-style strollers can be stored underneath a seat as long as it does not create an obstruction for other fans. Larger strollers can be checked at the nearest Guest Services office during the game which are located on the Main Level (near Sections 104 & 123) and Terrace Level (Sections 417 & 448).

TEAM SHOP

The Arizona Cardinals Team Shop is the official headquarters for Arizona Cardinals merchandise. The Team Shop is located on the north side of State Farm Stadium, between Gate 2 and the Ticket Office. Team Shop hours are Sunday-Wednesday - Closed, Thursday & Friday 12pm – 6pm, Saturday 10am – 4pm and closed on Sundays (except on Cardinals home games when the Team Shop is open to ticket holders). For more information, call the Arizona Cardinals Team Shop at 623/433-7600. You can also visit the store website at shop.azcardinals.com.

TICKET OFFICE

Located between Gate 2 and the Gila River Club East entrance gate, the State Farm Stadium ticket office windows will open three (3) hours and fifteen (15) minutes prior to kickoff on gamedays. SeatGeek Will Call can be claimed here with a valid form of photo identification. Tickets for other stadium events can also be purchased here. Please call 602/379-0102 to confirm hours of operation.

TICKET RE-SALE/SCALPING

The resale of event tickets, regardless of price, is prohibited at State Farm Stadium and throughout Sportsman's Park. Fans that purchase tickets from someone other than the Arizona Cardinals or SeatGeek do so at their own risk and those tickets could be counterfeit. The Cardinals are not responsible for and will not provide a replacement or refund of any kind for invalid tickets purchased through a secondary ticket provider.

TICKET RESOLUTION

On event days, Guest Service windows are open at the Gate 2 ticket windows outside of the stadium, as well as on the concourse at Sections 104, 123, 417, & 448 for ticket resolution.

Please note, if a ticketing issue arises in-stadium and a patron's seat is occupied by another guest and the conflict cannot be resolved, contact the nearest usher for assistance. Please do not sit in any open seat since this will only delay resolution. The Cardinals prefer to resolve ticket issues prior to game time, when possible.

Ticket Office personnel can only assist guests who purchased through a valid source – SeatGeek, StubHub, Ticketmaster, NFL TicketExchange or the stadium's Ticket Office. Proper photo identification is required to assist with any ticket resolution."

TOURS, STATE FARM STADIUM

Visit www.statefarmstadium.com/stadium-tours or call the stadium Tour Hotline at 623-433-7165 for more information about public and private tours of State Farm Stadium including dates, times and pricing information.

UNMANNED AIRCRAFT SYSTEMS

All unmanned aircraft systems including drones and other devices are prohibited at State Farm Stadium and within all game day parking areas. Possession or operation of such devices will result in immediate ejection from the area and law enforcement intervention.

WEAPONS

Guests are not permitted to bring firearms or any other weapons inside State Farm Stadium. In accordance with Arizona House Bill 2457, law enforcement officials attending the event are permitted to bring a firearm inside the stadium if he/she is in compliance with the Arizona peace officer standards and training board requirements.

WI-FI

Complimentary Wi-Fi access provided throughout State Farm Stadium lets you stay connected on gameday. To enhance your gameday experience, download the Cardinals Mobile App (azcardinals.com/app) and connect to Stadium Wi-Fi for exclusive features like; live video game feeds and NFL Redzone. Follow these instructions on gamedays at the stadium to connect:

Turn on the Wi-Fi on your wireless device

Connect to Stadium Wi-Fi (no password)

Enjoy the experience

WILL CALL

The Will Call windows are located at the Ticket Office, to the east of Gate 2. The Ticket Office is open 1.5 hours prior to kickoff and closes at halftime. Will Call tickets can be claimed only by the person whose name appears on the will call ticket envelope. State or government picture identification is required.

Guests with Disabilities Information

ASSISTIVE LISTENING DEVICES

Assistive Listening Devices (ALD's) are available at all four Guest Services offices which are located along on Main Level (near Sections 104 & 123) and Terrace Level (Sections 417 & 448). Fans will be asked to leave a valid driver's license or other form of identification when the ALD is checked out.

DISABLED PARKING

All Sportsman's Park carparks and most off-site gameday parking lots have signed disabled parking spots. Vehicles must have a valid Cardinals mobile parking pass to enter Sportsman's Park or off-site gameday parking areas. A state-issued disabled hangtag or license plate is required to park in a signed disabled spot. Please contact the Cardinals Ticket Office at 602/379-0102 for more information on disabled parking.

DISABLED CART SERVICE

Courtesy cart service is available for disabled guests from disabled parking areas to the stadium plaza security checkpoints. These carts are for disabled guests and one companion only. The carts will only take fans to the closest entrance as there is no cart service available inside State Farm Stadium. The cart service will be available two hours prior to the game until one hour following the conclusion of the game. Post-game fans should wait at the ADA Shuttle Tents adjacent to where they were dropped off by the Disabled Cart and check-in with the Guest Service Associate under the tent to schedule a ride back to their vehicle within Sportsman's Park. Disabled Carts DO NOT give rides to parking lots outside of Cardinals Parking Lots. Please note that ADA cart service is only available within Sportsman's Park parking spaces, carparks and the Black Lot.

DISABLED SEATING

Disabled seating is located on all three levels at State Farm Stadium, including all lofts and field boxes. All levels can be accessed by the elevators located near the five stadium entrance locations. One power outlet is available at each disabled seating platform for the use of guests with electric wheelchairs and other medical equipment.

EMERGENCY EVACUATION

Guests with disabilities should contact the nearest guest service or security team member for assistance in the event of an emergency evacuation as elevators and escalators will not be available for use.

OPEN CAPTIONING

State Farm Stadium provides open captioning service for the stadium public address system. Open captioning is displayed under the north and south videoboards throughout Cardinals game day. In addition, closed captioning is available via smart phones which are available to use on the game day free of charge at the Gate 1 Guest Services office (across from Section 104.).

RESTROOMS

There are 50 restrooms located throughout State Farm Stadium. All men, women and family restrooms are ADA accessible and equipped with a baby-changing table. Please ask any staff member for directions to the closest restroom.

SERVICE ANIMALS

Guide, signal and documented service animals are allowed inside State Farm Stadium with fans that need their assistance. No pets or other animals are permitted.

TDD PHONE

A TDD phone for hearing and speech impaired fans is located at the Guest Services office at Section 104.

WHEELCHAIRS

Wheelchair assistance is available to guests and is scheduled on a first-come, first-served basis. Requests can be made by asking a stadium staff member or by visiting a Guest Services Office located near Sections 104, 123, 417 and 448.

The stadium will provide wheelchairs and a staff member to escort guests to their seats, but it is requested that mobility impaired patrons be accompanied by another adult in their party. Upon arrival at the seating location, guests are required to surrender wheelchairs to stadium staff.

Advertising